Privacy Policy

1. What we collect

To run the platform, we collect:

• Account info: name, email, phone number, role (landlord/renter/contractor), preferred language. If you choose to link more than one role to your identity, each linked profile shares this same contact info so notifications for any of them reach you.
• Property data: addresses, unit details, tenancy terms, rent amounts, entered by landlords
• Third-party data landlords provide: a landlord may enter a renter's or co-owner's name, email, or phone number before that person has signed up, for example to record a tenancy or send an invite. See below for the landlord's responsibility when doing this.
• Job data: maintenance descriptions, categories, bids, photos, and documents you upload
• Contractor verification: license numbers, license/insurance documents, if you submit them for review
• Usage data: pages visited and actions taken, collected automatically to understand how the product is used
• Location: a property's address is geocoded to approximate coordinates, used to match jobs with nearby contractors by service area

When a landlord provides personal data about a renter, co-owner, or contractor who hasn't yet created their own account, the landlord represents that they have the right under applicable law to share that person's information with Prophandld for managing the tenancy or property, including any consent that law requires. A renter or contractor who receives an unwanted notification as a result can ask us to stop at any time (see Section 5).

2. How we use it

We use your data to run the core functions of the platform: matching jobs to contractors in range, notifying the right people when something happens (a new issue, a bid, a schedule confirmation), showing landlords and renters what's relevant to their own properties and units, and improving the product based on how it's actually used. We don't sell your personal data.

3. Who we share it with

We use a small number of service providers to run Prophandld, and your data passes through them as part of normal operation:

• Supabase: our database, authentication, and file storage provider. Nearly everything you enter is stored here.
• Stripe: processes job payments, contractor payouts, and rent paid by debit card or bank transfer. Stripe handles your card and bank account details directly; Prophandld never sees or stores them.
• Twilio: sends text message alerts if you opt in to SMS notifications. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
• Resend: sends transactional emails (job notifications, invites, password resets) on our behalf.
• PostHog: product analytics, so we can see which features are actually being used.
• Sentry: error tracking, so we know when something breaks.
• Vercel: hosts the application itself.
• Google Cloud Translation: translates a chat message if you tap "See translation" on it. Only that specific message's text is sent, only when you tap it. Nothing is translated automatically.
• Anthropic: powers Prophandld AI (AI Assist), an optional add-on a landlord turns on for their own account. When it's on, whatever a specific feature needs — a job description and photo for a troubleshooting suggestion, an uploaded lease or compliance document, a typed question — is sent to Anthropic's API to generate a response. Nothing is sent for anyone whose landlord hasn't turned Prophandld AI on.

Within the platform, your data is also visible to other users where it needs to be. For example, a landlord sees their renters' reported issues and contact info; a contractor with an accepted bid sees the property address and unit for that job. Tenant-facing views are deliberately limited. For instance, renters never see bid amounts or other contractors' information during sealed bidding. If a landlord invites a co-owner to manage their properties, that co-owner can see the same tenant, job, rent, and compliance data the landlord can. The landlord decides who they invite, and a tenant's landlord-of-record doesn't change by adding one.

4. Data retention & deletion

We keep your data for as long as your account is active. If you delete your account, or ask us to, we'll remove your personal information within a reasonable time, except where we need to retain something for legal or legitimate business reasons (for example, records tied to an active or recent maintenance job).

5. Your rights

You can access, correct, or request deletion of your personal data at any time by emailing us. If you're in a jurisdiction with specific data protection rights (like GDPR or CCPA), we'll honor requests consistent with those laws.

6. Cookies & tracking

We use cookies and similar technology to keep you signed in and to understand product usage through PostHog. We don't use tracking for third-party advertising.

7. Children's privacy

Prophandld is not intended for anyone under 18. We don't knowingly collect data from children.

8. Security

We use reasonable technical and organizational measures to protect your data: encryption in transit, access controls, and the security practices of the providers listed in Section 3. No system is perfectly secure, though. If we learn of a breach affecting your personal information, we'll notify affected users and relevant authorities as required by law, without unreasonable delay. You can help by using a strong, unique password and reporting any suspicious activity on your account to admin@prophandld.com right away.

9. Changes to this policy

We'll update the date at the top of this page whenever this policy changes, and for significant changes, we'll make a reasonable effort to let you know directly.

10. Contact

Questions about your data? Reach out at admin@prophandld.com.