Terms of Service

1. What Prophandld is

Prophandld is a platform that connects landlords, renters, and contractors to manage rental properties and coordinate maintenance work. Landlords track properties, units, and tenants; renters report maintenance issues; contractors submit sealed bids on jobs and get selected by landlords. By creating an account, you agree to these terms.

Prophandld is operated by Prophandld LLC, a Pennsylvania limited liability company.

2. Accounts and roles

You must be at least 18 years old to create a Prophandld account.

You choose a role when you sign up (landlord, renter, or contractor), and the information you can see and the actions you can take depend on that role. You're responsible for keeping your login credentials secure and for the accuracy of the information you provide, including your contact details and (for contractors) license and insurance information.

You're responsible for all activity on your account, authorized or not, until you report it to us. If you suspect someone else has accessed your account, change your password immediately and contact admin@prophandld.com right away. We may ask you to verify your identity before restoring access. We aren't responsible for losses that happen before you report a compromise to us.

If you genuinely act in more than one role (for example, you're a landlord who also does contracting work), you can link a second role profile to the same identity and switch between them. You're responsible for how every profile linked to you is used. Using linked profiles to bid on, select, or review your own jobs, or otherwise gain an advantage no other user could have, isn't allowed, whether or not our systems happen to block a specific attempt.

A landlord can also invite a co-owner (a separate person, such as a business partner or property manager, with their own login) to manage their properties alongside them. A co-owner gets the same access to your properties, units, tenants, jobs, rent, and compliance tracking that you have; they can't see or change your subscription billing, and can't permanently delete a property. You're responsible for who you invite and for their use of that access, and you can remove a co-owner's access at any time from your profile.

3. Landlord responsibilities

As a landlord, you agree to:

• Provide accurate information about your properties, units, and lease terms: address, rent amount, unit count, and who actually lives there
• Keep required licenses, certifications, and inspections (for example, a rental license or lead certification where your jurisdiction requires one) current, and use the platform's compliance tracking as a tool, not a substitute for knowing your own legal obligations
• Respond to reported maintenance issues in a reasonable time, and not use the platform to avoid habitability or repair obligations you have under applicable law
• Pay contractors the full amount you approve for completed work, and pay your own Prophandld subscription fee on time
• Respect a renter's privacy: only use their contact information and personal data for managing the tenancy, never for an unrelated purpose
• Take responsibility for any co-owner you invite to help manage your properties, including their use of that access (see Section 2)

4. Renter responsibilities

As a renter, you agree to:

• Report maintenance issues honestly and provide a reasonably accurate description, including marking something an emergency only when it actually is one
• Provide reasonable access for a scheduled contractor visit or inspection, or communicate promptly if a scheduled time no longer works
• Pay rent on time through the method you and your landlord have set up, and not use the platform to misrepresent whether a payment was made
• Keep any co-renter or backup contact information you provide accurate, and take responsibility for a co-renter you add to your unit
• Not use any contact information you gain through a job (for example, a contractor's) for anything outside that job

5. Contractor responsibilities

As a contractor, you agree to:

• Submit accurate, current license and insurance information, and tell us promptly if either lapses or changes
• Perform work you bid on professionally, safely, and to the applicable code for your trade. A "Verified" badge reflects document review, not a guarantee of your work (see Section 7)
• Honor a sealed bid you submit, and not withdraw from or materially change a job's scope after a landlord selects you except through the platform's price-change process
• Never attempt to see, infer, or coordinate on another contractor's bid, and never ask a landlord or renter what a competing bid was
• Not solicit a landlord or renter to pay you directly, off-platform, for a job that started on Prophandld, in a way meant to avoid the platform's payment and dispute protections

6. Sealed bidding

When a maintenance job goes out to bid, contractors submit their price privately. They can't see what anyone else has bid. Landlords choose who to select. Prophandld doesn't set prices, doesn't guarantee any particular outcome from bidding, and isn't a party to the agreement between a landlord and the contractor they select.

7. Contractor verification

Contractors may submit license and insurance information for review. A "Verified" badge means Prophandld has reviewed the documents a contractor submitted. It is not a guarantee of a contractor's work quality, licensing status at any given moment, or insurance coverage for a specific job. Landlords are responsible for their own diligence before hiring.

8. Payments

Rent (whether paid by debit card or bank transfer) and contractor job payments are processed through Stripe, a third-party payment processor; Prophandld does not hold or custody your funds. Money moves directly from the paying party to the recipient through Stripe's infrastructure. Landlords separately pay Prophandld a flat monthly platform fee based on how many units they manage; this fee is unrelated to and not deducted from any individual rent or job payment. Prophandld never sees or stores your card or bank account details; that information is handled entirely by Stripe.

9. Prophandld AI (AI Assist)

Prophandld AI is our name for AI Assist, an optional, paid add-on a landlord can turn on for their own account. When it's on, Prophandld uses a third-party AI service (see our Privacy Policy) to do things like suggest a next troubleshooting step, read an uploaded document, answer a renter's question about their own lease, or draft a routine message.

These suggestions are generated automatically. They are not professional, legal, or contracting advice, and we don't guarantee they're accurate, complete, or safe for your specific situation. Never attempt an electrical, gas, or structural repair yourself regardless of what a suggestion says, and always use your own judgment before acting on one. Prophandld AI is provided "as is," same as the rest of the platform (see Section 12, Disclaimers, below).

10. Content you upload

You may upload photos, documents, and other content (job photos, lease documents, inspection reports, license/insurance files). You keep ownership of what you upload, but you grant Prophandld the right to store and display it to the people it's meant for. For example, before/after job photos are visible to the landlord, renter, and contractor involved in that job.

Don't upload anything you don't have the right to share, and don't upload anything illegal, harassing, or knowingly false.

11. Acceptable use

You agree not to:

• Misrepresent your identity, role, or qualifications (especially licensing/insurance as a contractor)
• Use the platform to harass, discriminate against, or defraud another user
• Attempt to circumvent sealed bidding by coordinating prices with other contractors
• Scrape, reverse-engineer, or interfere with the platform's normal operation, including using any automated tool or process to extract data from Prophandld to train or fine-tune an AI model, large language model, or other machine learning system, without our prior written consent

12. Disclaimers

Prophandld is provided "as is." We do our best to keep it running and accurate, but we don't guarantee it will be uninterrupted, error-free, or that it will meet your specific needs. Prophandld is not responsible for the quality of maintenance work performed, disputes between landlords/renters/contractors, or losses arising from your use of the platform, to the fullest extent permitted by law.

Where Prophandld staff review and resolve a dispute between users (for example, to decide whether a job payment should release), that decision is a platform and payment administration tool only. It is not a legal finding of fault or liability, is not binding arbitration, and does not waive or limit any party's other legal rights or remedies.

Compliance tracking (license, certification, and inspection reminders) is a tool to help you stay on top of your own obligations, not a substitute for knowing or meeting them, and not a guarantee that you're in compliance with any law. To the fullest extent permitted by law, Prophandld LLC is not liable for any municipal fine, legal fee, lost rent, or other loss resulting from a landlord's failure to meet a local housing law or regulation, regardless of whether Prophandld sent, delayed, or omitted a related alert.

13. Termination

You can stop using Prophandld and delete your account at any time. We may suspend or terminate accounts that violate these terms or that we reasonably believe are being used fraudulently or abusively, including suspending an account we believe may be compromised, until the rightful owner's identity is confirmed.

14. Changes to these terms

We may update these terms as the platform evolves. For example, when new features like in-app rent payments launch. We'll update the date at the top of this page when we do. Continuing to use Prophandld after a change means you accept the updated terms.

15. Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

16. SMS Terms

Prophandld offers optional text message alerts for key job and scheduling updates: a new maintenance job opening near a contractor, an issue reported by a tenant, a proposed or confirmed appointment time, and a completed job ready for a landlord's review. These are account notifications, not marketing messages.

Text alerts are off by default. You opt in from the Notifications section of your account settings by turning on "Text alerts," and you can turn them off there at any time. Message frequency varies with your account activity. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages. This SMS program is operated by Prophandld LLC.

17. Contact

Questions about these terms? Reach out at admin@prophandld.com.